Frequently Asked Questions (FAQ)

1. How can I place an order?

  • You can place your order easily and conveniently via our website. Select the products you want, add them to the shopping cart and follow the payment and delivery instructions.

2. How can I track my order?

  • Once your order has shipped, you will receive a shipping confirmation with a tracking number. You can use this to track the status of your delivery.

    3. What payment methods do you accept?

    • We accept a variety of payment methods including credit cards, PayPal and bank transfer. Simply select the payment option that suits you during the checkout process.

      4. Is there a return policy?

      • Yes, we offer a return guarantee. If you are not satisfied with your purchase, you can return the products within 30 days. Please see our return policy for more information.

        5. How can I contact customer service?

        • Our customer service team is at your disposal. You can contact us via our contact form, by e-mail or by telephone. All contact details can be found on our contact page.

          6. Do you offer international shipping?

          • Yes, we ship our products internationally. However, please note that depending on the destination, additional shipping costs and customs fees may apply.

          7. Is my personal information safe?

          • Yes, we take the protection of your personal data seriously. Any information you provide to us will be treated confidentially and stored in accordance with our privacy policy.

          8. Are there any current offers or discounts?

          • We regularly offer special offers, promotions and discounts. To stay up to date, subscribe to our newsletter or follow us on our social media platforms.