1. How can I place an order?

You can easily place your order through our website. Select the desired products, add them to your cart, and follow the instructions for payment and delivery.

2. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation with a tracking number. You can use this number to track the status of your delivery.

3. Which payment methods do you accept?

We accept credit card payments, PayPal, Klarna, Apple Pay, Google Pay & bank transfers. Please note that payments via credit cards, PayPal, Klarna, Apple Pay, or Google Pay may take some time before the funds are credited to our bank account. For faster processing, we recommend choosing the traditional bank transfer as the quickest and preferred payment method. Since OEURON.Shop supports a social project, 10% of every purchase is donated to charitable causes. Please note that the donation portion is non-refundable in case of a refund, as it is already allocated to charitable purposes.

4. Is there a return policy?

Yes, we offer a return guarantee. If you are not satisfied with your purchase, you can return the products within 14 days. For more information, please refer to our return policy.

5. How can I contact customer service?

Our customer service team is happy to assist you. You can reach us through our contact form, by email, or by phone. All contact details can be found on our contact page.

6. Why do we ship exclusively with DHL, and do we offer international shipping?

Yes, we ship our products internationally within the entire EU. Please note that additional shipping costs and customs fees may apply depending on the destination. We have deliberately chosen DHL as our shipping partner because we appreciate their commitment to the people who work every day to ensure timely deliveries. DHL values fair wages and respectful treatment for their delivery drivers, who perform a demanding job. For this, we extend our heartfelt thanks to each and every delivery person.

If you’d like to experience the warmth of this approach free of charge, you can send a gift to the Ukrainian population. More info can be found here: DHL Help Ukraine

7. Are my personal data safe?

Yes, we take the protection of your personal data seriously. All information you provide to us is treated confidentially and stored in accordance with our privacy policies.